We collect the minimum needed to drive you somewhere and get you there on time. We do not sell it, we do not store your card, and you can ask us to delete it at any time.
Southern Highlands Transfer collects your name, phone number, email address, pick-up and drop-off addresses and travel details when you make a booking. We use that information only to plan and deliver your transfer and to contact you about it. We do not sell it, we do not store payment card details, and we delete booking records on request.
When you submit the booking form or call us, we collect your name, mobile number, email address, pick-up address, destination, travel date and time, the number of passengers, and any flight or ship number and luggage or child-seat notes you give us. If you tell us about a mobility requirement or a child's age so we can fit the right seat, we hold that too.
We do not collect payment card numbers. There is no deposit and no card is stored; payment is made directly to the driver after drop-off, so card details never pass through this website.
Our web host records standard server logs, including IP addresses and pages requested, as part of normal website operation and security.
| Information | What we use it for |
|---|---|
| Name and mobile | Identifying your booking and contacting you on the day, including if the driver cannot find the address |
| Email address | Sending your fare confirmation and booking acknowledgement |
| Pick-up and drop-off address | Planning the route, calculating the fixed fare and dispatching the driver |
| Travel date, time, flight or ship number | Scheduling the pickup and monitoring your flight or ship for delays |
| Passenger numbers, luggage and child ages | Allocating a vehicle with enough room and fitting the correct child restraints |
Your booking details are shared with the driver assigned to your trip, because they need your name, phone number and address to collect you. That is the only routine disclosure we make.
We use third-party services to run the website and send email, and your information passes through them in the ordinary course of that: our web hosting provider, and the email service that delivers your confirmation. We do not sell, rent or trade your information to anyone, and we do not use it for marketing lists.
We may disclose information where we are required to by law, for example in response to a lawful request from a regulator or law enforcement.
We keep booking records for as long as we need them for operational and tax purposes, and then delete them. If you want your details removed sooner, email info@southernhighlandstransfer.com.au or call 0427 143 612 and we will delete what we are not legally required to keep.
You can also ask us what we hold about you, and ask us to correct anything that is wrong. We will respond within a reasonable time and we do not charge for it.
This website uses cookies only where they are needed for the site to function. If we add analytics or advertising tools in future, this policy will be updated before they go live. You can block or delete cookies in your browser settings; the booking form will still work.
If you have a question about this policy, or you think we have mishandled your information, contact us first at info@southernhighlandstransfer.com.au or 0427 143 612. We will investigate and respond.
If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au.
This policy was last updated on 28 July 2026.
No quote-by-phone games. Book in two minutes, or call and talk to a real person.
Prefer to talk it through? 0427 143 612 · 7 days, 24 hours
