Short version: the fare we confirm is the fare you pay, nothing is charged up front, and you can cancel without a fee. The detail below covers waiting time, luggage and the few situations where that changes.
Southern Highlands Transfer charges a fixed fare confirmed in writing before travel. No deposit is taken and no card is stored; payment is made to the driver after drop-off. Cancellations are free. Each fare includes one check-in bag and one carry-on per passenger, and free fitted child restraints.
The fare we confirm in writing is the fare you pay. It includes tolls, fuel and GST, and there is no weekend or public holiday loading. Set pickup fees apply: before 6am +$20, after 8pm +$10, after 10pm +$20, airport pickup +$10. Fares are quoted one way; a return trip is two one-way fares.
The fare is based on the pick-up and drop-off addresses and passenger numbers you give us. If those change materially before travel — a different suburb, more passengers than booked, or an extra stop — we will requote and confirm the new fare with you before the trip.
Waiting time and airport parking on arrivals are included. We do not charge for delays to your flight or ship.
No deposit is required and we do not hold card details. You pay the driver after drop-off by cash, bank transfer or card (1.2% card surcharge). For account and corporate work we can invoice instead; ask when you book.
Because nothing is charged when you book, there is nothing to refund if you cancel.
| Situation | What happens |
|---|---|
| You cancel, any time | No fee. Tell us as early as you can so we can release the vehicle |
| You change the time or date | No fee, subject to availability. Ring rather than email for same-day changes |
| Your flight or ship is delayed | No charge. We monitor the flight and adjust |
| You do not appear and cannot be contacted | The driver will wait and attempt to reach you on the number given. If the trip cannot proceed we may ask for the fare before accepting a future booking |
| We cannot complete the trip | You pay nothing. We will tell you as early as possible and help you find an alternative |
Every fare allows one check-in bag and one carry-on per passenger. If you are carrying more than that, or something oversized such as golf clubs, a pram, skis or a musical instrument, tell us when you book. Extra bags are $5 each and oversized items $10 each (prams are free), and we need to know so we send a vehicle with the room. If the luggage presented significantly exceeds what was booked and will not fit, we may not be able to carry all of it.
We allocate the vehicle to your group size and luggage. We do not guarantee a particular make or model.
Child capsules, seats and boosters are supplied and fitted free of charge. Tell us the ages of the children when you book so the correct restraint is installed before we arrive. NSW road rules require children under seven to travel in an approved restraint appropriate to their age, and we will not carry a child without one.
Seatbelts must be worn. Smoking and vaping are not permitted in the vehicle. Drivers may decline or end a trip where a passenger is behaving in a way that is unsafe, and in that case the fare for the trip remains payable.
We are an accredited NSW Point to Point transport provider and operate under the relevant New South Wales passenger transport regulations.
We plan pickups with a buffer and we monitor flights, but we cannot control traffic, weather, road closures or airport delays. We are not liable for missed flights or sailings arising from circumstances outside our reasonable control. If you want a larger buffer than we suggest, tell us and we will build it in at no extra cost.
Nothing in these terms excludes any rights you have under the Australian Consumer Law.
These terms were last updated on 28 July 2026 and apply to bookings made from that date.
No quote-by-phone games. Book in two minutes, or call and talk to a real person.
Prefer to talk it through? 0427 143 612 · 7 days, 24 hours
