The single most common question we get about arrivals. Here is exactly how it works at each terminal, and what happens when your flight is late.
Southern Highlands Transfer collects arriving passengers from the designated pick-up point outside each Sydney Airport terminal, not from inside the arrivals hall. We monitor your flight, text you the exact meeting location before you land, and waiting time and airport parking are included in the fixed fare regardless of delays.
Tell us the terminal you will walk out of when you book. If it changes on the day, ring us.
| Terminal | What lands there | How we collect you |
|---|---|---|
| T1 International | All international arrivals and some domestic connections | Designated pick-up point outside arrivals. We allow for immigration and baggage reclaim before you appear |
| T2 Domestic | Jetstar, Virgin, Rex and most low-cost domestic | Designated pick-up point outside the terminal. Quicker turnaround, since there is no immigration |
| T3 Domestic | Qantas domestic | Designated pick-up point outside the terminal |
From the flight number you gave us at booking. If you land early or two hours late, the pickup moves with you.
Before you land, with the driver's name, the vehicle and the exact pick-up location for your terminal.
Take your time. We have allowed for baggage and, on international, for immigration. There is no meter running.
Same fixed fare as quoted. Airport parking and waiting time were already in it.
Plenty of operators advertise meeting you at the gate with a name board. We do not offer it. Access inside the terminal is restricted, it adds a fee, and it is slower than walking straight out to the designated pick-up point where the driver is already waiting. You get a text with the driver's name, the vehicle and exactly where to walk to, and the waiting time is already in the fare.
At the terminal's designated pick-up point for booked passenger vehicles, not inside the arrivals hall. We text you the exact location before you land so you are not searching for it with bags in hand.
Neither. We are honest about this because some operators advertise a meet-and-greet and then charge for it. Our driver waits at the designated pick-up point outside, which is where booked vehicles are permitted to collect from.
We track it. The pickup shifts with the flight and nothing changes about the fare — waiting time and airport parking are already included.
Ring 0427 143 612. The driver has your number and you have theirs from the confirmation, so it is usually resolved in under a minute.
Long enough. We build baggage reclaim and immigration into the plan for international arrivals, and if you are held up we stay. There is no waiting-time charge.
Yes. Tell us the terminal you will actually walk out of when you book, and if that changes on the day, ring us and we will move.
No quote-by-phone games. Book in two minutes, or call and talk to a real person.
Prefer to talk it through? 0427 143 612 · 7 days, 24 hours
